Warranty

All MEJE sinks carry a Limited One-Year Warranty for residential use MEJE faucets and accessories are backed by a 1-year limited warranty

Should a customer experience any defects in materials or workmanship within the warranty period، MEJE will repair or replace the defective product، subject to the following conditions:

Any claim made under this warranty must include a copy of a valid proof of purchase showing the date and place of purchase
Our obligation under this warranty is to the original purchaser only and may not be transferred
Product replacement does not include shipping costs or labor installation costs
Under most circumstances MEJE will cover shipping charges to and from customers within 48 contiguous US states MEJE will not cover any shipping charges to customers in Hawaii، Alaska، US Territories، Canada or any other country outside of the US
This warranty applies to residential installations only
MEJE reserves the right to examine any product in question and its installation prior to replacement
If an identical replacement product is not available، MEJE reserves the right to replace the defective product with a similar product

NOTE: Accessories such as rinse grids، cutting boards، strainers are not covered by this warranty

This warranty relates to defects in manufacture، materials، or workmanship in a MEJE sink or faucet supplied for installation into domestic premises in the United States It does not extend to :

Damage resulting from failure to maintain the product in accordance with the Care and Maintenance instructions provided with the product
Normal wear and tear، scratches، or accidental damage
Faults arising from improper use and/or installation
Defects in accessories، strainers، and rinse grids

All incidental or consequential damages are specifically excluded No additional warranties، express or implied are given، including but not limited to، any implied warranty of merchantability or fitness for a particular purpose

Some states do not allow the exclusion or limitation of incidental or consequential damages or limitations on how long an implied warranty lasts، so the above limitations or exclusions may not apply to you

This warranty gives customer specific legal rights، and a customer may also have other rights which vary from state to state

When requesting warranty replacement parts، you will need to provide:

Dated، valid proof of purchase (payment receipt from an authorized MEJE reseller)
The specific part number (s) and/or part description to be replaced

In some cases،

MEJE will require a digital picture of the part or product to verify the defect
MEJE will require delivery of the part or product for inspection of the defect

Delivery of warranty replacement parts typically take up to 10 business days In some cases، replacement parts may not be readily available and may take up to 4-8 weeks for delivery

After the first 30 days of product purchase، the cost of shipping replacement parts may not be covered A customer may be charged a nominal fee for shipping

When requesting warranty service، you will need to provide:

An approved Return Merchandise Authorization number (RMA) issued by Customer Service
Dated، valid proof of purchase (payment receipt from an authorized MEJE reseller)
A description of the problem

Items must be properly and safely packed in such a manner to prevent damage to the part or product during shipment For your safety، please ship using an insured carrier which employs package tracking

After warranty service is completed، any repaired or replacement parts/products will be returned shipped via Standard Ground service to the customer within 48 contiguous US states free of charge Upgraded expedited shipment is available for a fee Customers in Alaska، Hawaii، US Territories، or any other countries outside of the US will be responsible for shipping charges

MEJE will not service received items when:

The item is inspected and found to be not covered by the warranty
The item is inspected and found to be damaged during shipment due to lack of proper packaging

Return shipment of such products will be at the expense of the customer

For products that are discontinued and no longer serviceable and/or replaceable، a prorated credit towards a purchase of another similar MEJE brand product will be issued